Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
How do I find my perfect size?
We recommend referring to our comprehensive Size Guide, which includes detailed measurements for each style. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return policy?
Due to the intimate nature of our products, we only accept returns on unworn items in their original packaging with tags attached within 30 days of delivery. Please note that for hygiene reasons, we cannot accept returns on items that have been tried on.
How should I care for my Cou Cou intimates?
To preserve the delicate lace and organic cotton fibers, we recommend hand washing in cold water with a gentle detergent. If using a machine, please use a mesh laundry bag on a delicate cycle and always air dry.
Where do you ship and how much does it cost?
We ship worldwide. Standard domestic shipping is free on orders over $75. International shipping rates are calculated at checkout based on your location and local duties.
Are your materials sustainably sourced?
Yes, we are committed to sustainability. Our intimates are crafted from 100% GOTS-certified organic cotton and French lace, ensuring high quality for you and a lower impact on the planet.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our customer service team.